PEOPLE SKILLS. HOW TO ASSERT YOURSELF, LISTEN TO OTHERS, AND RESOLVE CONFLICTS

Product Description

BOLTON (ROBERT) PEOPLE SKILLS. HOW TO ASSERT YOURSELF, LISTEN TO OTHERS, AND RESOLVE CONFLICTS

People Skills is a communication-skills handbook helping you eliminate communication problems. It describes the 12 most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness or dependency. In thier place,the author presents effective skills for listening, asserting yourself, resolving conflicts and working out problems with others - all of which can help you communicate calmly, even in stressful and emotionally charged situations.     SIMON & SCHUSTER. 

Paperback | 300 pages